FAQS

FREQUENTLY ASKED QUESTIONS

I want to buy a jacket how can I make the payment?
You can go through our size chart to know your size. Still, if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at contact@thejacketempire.com and our support agent will assist you in getting a perfectly fitted jacket.
I want to buy a jacket how can I make the payment?
You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

How long would it take for a jacket to be received at my place?
All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks. However, due to the different nature of all custom orders, it can sometimes take more or even less than the estimated time.

Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.