DELIVERY & SHIPPING POLICY
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks.
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO, or PO box addresses. Moreover, a signature is required for the delivery of the items.
Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided the tracking number. After multiple delivery failures attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you to follow up with the courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery to a different address, customer will have to contact a respected courier company for further actions or a solution
Once the payment is received, the customer will be notified via email of order confirmation.